Terms & Condition of Service
Shipping & Delivery
All Items will ship within 24 hours of placement. Same day shipments will be available in most cases but orders must be received before 1pm CT if shipment is being sent by "Ground" transportation. "Air" shipping methods (UPS Air, Fedex Express, etc) will ship same day if orders are received before 3:30pm CT. If you have an urgent need for the product to be shipped same day, we recommend that you contact the office by phone at +1 414-939-4878 for verification. Delivery time will vary by shipping method selected at checkout. Please confirm the expected delivery date before submitting your order. Changes after the order is completed may be possible by calling our office but must be done during the shipping window times outlined above.
Privacy & Security
Cutguru.com will never share any of your information with third party groups. Any information collected during your visit will be used only to process your order and will remain for a period of one year for your viewing convenience. After that time, we reserve the right to remove and delete this information permanently. All credit card, wire transfer and personal information is encrypted and secured on our private servers. Our company uses Authorize.net (R) , a third party secure payment gateway, to process your payment information and you may be redirected during this process to other sites.
Returns & Replacements
All unused items come with a thirty day, 100% money back guarantee. Items that were opened and/or used in any way cannot be returned unless they are found to be defective. Defective items must be returned to cutguru.com for verification and will be replaced with identical items unless not immediately available, which then a credit will be issued to the customer account. Items that have been purchased from 31-90 days may be returned if they are unused and in "New" conditon. These items returned will be credited to the customer account for future orders less a 20% restocking fee. There are no cash or credit card returns for items returned after thirty days. We do not refund any shipping charges to orders unless the items were sent in error. Customers are responsible for all return shipping charges unless the items were found to be defective.
Please double check all orders before submitting. Once the item is shipped to you, we cannot refund shipping charges. You have thirty days from the receipt of your product to return for a full refund. In many cases, your order can be modified before shipping but its best to call our office to do so.
Payment, Pricing & Promotions
Payment terms may be offered to customers with pre-authorized applications credit. These credit approvals take up to 24 hours to take effect on the website so if you need any items urgently, please use another payment method. In order to bring you the lowest prices on quality products, all prices are subject to change at any time. We guarantee the displayed prices on a per-placed order basis as from day to day, they can be different. All promotions will be offered on a limited basis. Please see the details on each specific promotion for expiration date, terms and conditions.
Your order will be available for view withing thirty minutes after placing the order. You will get an email verifiation of the order placed within the same business day of placement. Orders will be available for view one year after placement. After this time, they may be removed or archived.
Updating Account Information
We will make the best effort to keep your information updated. Please notify us immediately if any information changes as it could delay future orders. You can email or call in any changes as well as update your information by logging on to your account. We can ship to multiple different addresses but it is the customers responsibility to verify the stored addresses are correct at the time of order. We cannot be responsible for customers using outdated archived addresses in their orders.
In no event will cutguru be responsible for misuse of its products. In no event will cutguru be responsible for Sequential damages. Our liability is limited to replacement of faulty products.